Apr 112015
This entry is part 6 of 10 in the series 2014-15 Program Chronicles

The New England Chapter of the Society for Technical Communication (STC) presents its monthly program on Wednesday, April 15, 2015 at the Hilton Garden Inn in Burlington, MA. The program is a panel discussion on “The Coolest Thing I Do: Sharing Tools and Processes.” In addition, the chapter will present awards for the STC New England competition held last fall.

About the Panel Discussion

The panel includes three presenters who will give a whirlwind tour of the coolest things they do:

  • Art Campbell: Using Salesforce to Distribute User Documentation. You can add Salesforce to your list of distribution methods for user documentation. Art and John Sgammato created a FrameMaker-to-XHTML-to-Salesforce pipeline. Both customers and in-house sales people at Actifio, Inc., can now search for and pull up the topics they need from Salesforce Knowledge. The technical trailblazing done by Art and John should be transferable to other Customer Relationship Management systems as well.
  • Patty Gale: Test Your Information Architecture with TreeJack. TreeJack is an online usability testing tool that enables setting up user tests of your link hierarchy (website navigation, Table of Contents, and so on) and observing how easily users find information they are instructed to locate. Patty has used this tool as Principal Learning Content Developer at Autodesk, Inc.
  • Paul Duarte: Creating a Procedure on iFixit.com. Paul explains how he has created documentation procedures on ifixit.com. Is iFixit an unwanted competitor to our work, or a welcome addition? How can we use it to best advantage?

About the Awards

We will also be handing out awards for the STC NE competition, held last fall. Please join us in congratulating our winners!

About the Panelists

Photo of Art Campbell

Art Campbell

Art Campbell has been a technical writer for 30+ years and serves on the Council for STC New England, where he runs the STC New England News website.

Photo of Patty Gale

Patty Gale

Patty Gale is a Principal Learning Content Developer at Autodesk, Inc. She has had the good luck to use innovative tools and techniques on a regular basis. STC New England has recently been the beneficiary of her experience both as a speaker and as a Council member.

Paul A. Duarte

Paul A. Duarte

Paul Duarte is completing a Master’s degree in technical communication at UMass Dartmouth. He is a fresh face for STC New England programs, but as a graduate student, he is already an experienced speaker.

Registration Information

NOTE: Due to the multi-speaker format, this program will not be offered as a webinar. We look forward to seeing you in person.

The program will be held at the Hilton Garden Inn, 5 Wheeler Road, Burlington, MA, on 15 April 2015 from 6–8:30 PM (EDT). Dinner registration closes at 6 pm on Monday, April 13. The cost is $25 for award winners and their guests; $25 for STC NE Chapter members; $20 for unemployed; $15 for students; and $35 for non-members. To register for the program, go to stcnewengland.org.

For more information, contact stcnewengland@gmail.com.

Series Navigation<< Adapting and Thriving In a Changing Tech Comm WorldSTC NE Competition 2014 Winners Receive Awards >>